Service Pros of America Corp.
- Master Terms & Conditions
- Effective Date: December 12, 2018 • Last Updated: July 2, 2025
Read This Carefully. By accessing ServiceProsOfAmerica.com, scheduling an appointment, or purchasing any product or service from Service Pros of America Corp. (“Service Pros,” “we,” “us,” “our”), you agree to every term below—no exceptions. If you do not agree, do not use the site or our services.
1 Authorization & Scope of Work
1.1 Authority. You certify that you have legal authority over the property and the right to order the work.
1.2 Right of Entry. You grant our employees, agents, and subcontractors unrestricted access to the job site to perform all requested work.
1.3 Contract Formation. Paying any portion of an invoice, quote, or estimate constitutes formal acceptance of this Service Agreement.
2 Payment Policy
2.1 Due Immediately. Unless we state otherwise in writing, the full balance is due on completion of service.
2.2 Accepted Forms. Cash, cashier’s check, major credit cards, or other methods we approve in writing.
2.3 Returned Items. NSF/returned checks incur bank fees plus a $35 processing fee.
2.4 Deposits. Special-order parts or large jobs may require a deposit or progress payments.
2.5 Delinquency. Overdue balances accrue 1.5 % per month (18 % APR) and all collection costs, including attorney’s fees.
2.6 Title Retention. All parts remain our property until paid in full.
3 Recurring Payment Authorization
3.1 Automatic Billing. By enrolling, you authorize us to charge the payment method on file for each agreed billing cycle.
3.2 Update Responsibility. You must keep billing data current at least five (5) business days before the next cycle.
3.3 Opt-Out. Cancel recurring billing by written notice or phone at least five business days before the next scheduled charge.
3.4 Chargebacks. Unauthorized chargebacks make you liable for bank fees and administrative costs.
4 Appointments & Property Access
4.1 On-Time Access. You must provide safe, unlocked access at the scheduled start time.
4.2 Ten-Minute Rule. If access is not granted within ten minutes, the call is canceled and billed in full.
4.3 Grace Re-Entry. If you return before our truck leaves (within 10 minutes), the visit can be resumed at no extra charge; a second failure is billed as an additional full call.
5 Customer-Initiated Rescheduling
5.1 45-Minute Notice. Call us at least 45 minutes before the appointment to reschedule without penalty.
5.2 Medical Emergencies. Allowed with proof; no fee.
5.3 Late Notice or No-Show. Full service-call fee applies.
6 Service Pros-Initiated Rescheduling
6.1 We may reschedule for acts of God, unsafe site conditions, or operational hardship.
6.2 You will be notified promptly and offered the next available slot. If we cancel outright, prepaid amounts are fully refunded.
7 Refund Policy
7.1 Service Calls. Non-refundable after the 45-minute reschedule window.
7.2 Materials & Special Orders. No refunds once purchased. If you cancel, you owe the full cost of those items.
8 Warranty Policy
8.1 New Parts. Thirty (30) days covering manufacturer defects and our workmanship.
8.2 Coil Cleaning. Thirty (30) days on brazed joints only.
8.3 No Warranty on filters, general cleaning, or damage caused by misuse or negligence.
8.4 Claims. File in writing within the warranty period; we reserve the right to inspect all disputed parts.
9 Employee Safety & Workplace Rules
9.1 Pets
Confine pets away from the work area. Unsafe conditions will halt work and trigger a return-trip fee.
9.2 No Picture Taking
No photos or videos of our staff or equipment without written consent. Violations terminate service and may trigger legal action.
9.3 Zero-Tolerance Discrimination
We refuse service to anyone who discriminates or harasses on the basis of race, color, religion, sex, gender identity, sexual orientation, age, disability, national origin, or veteran status.
10 Security of Tools & Equipment
You are financially responsible for any Service Pros tools or equipment lost, stolen, or damaged while on your property.
11 Hold Harmless & No-Harm Policies
11.1 General Hold Harmless. You assume all risk of property damage and agree to indemnify and defend Service Pros from any claims, losses, or costs, including attorney’s fees.
11.2 Flexible Duct Cleaning. You understand that minor tears can occur; Service Pros is not liable for such damage.
12 Parts Removal
Defective parts removed at your request will be discarded or recycled and cannot be returned.
13 Acceptance of Work
If dissatisfied, notify us in writing within 24 hours and allow unlimited attempts to correct issues before seeking a refund or third-party remedy.
14 Privacy & Security Policy
14.1 Collection. We collect only the data you voluntarily provide to fulfill your request.
14.2 Security. Access is limited to authorized personnel who must keep data confidential.
14.3 Cookies. Used for analytics and site customization; aggregate data may be shared.
14.4 No Sale of Data. We never sell or rent your personal information.
15 SMS / Text-Messaging Policy
15.1 Consent & Purpose
By entering your mobile number and checking the consent box, you authorize Service Pros to send transactional SMS such as appointment reminders, order confirmations, and service-status updates. Consent to receive SMS updates is not a condition of purchase or service.
15.2 Message Frequency
Messages are sent only as needed; frequency varies with your activity.
15.3 Costs & Carrier Liability
Message & data rates may apply. Carriers are not liable for delayed or undelivered texts.
15.4 Opt-Out / Help
Text STOP to cancel all non-essential SMS. Text HELP for assistance or call (954) 658-9511.
15.5 Privacy & Security
We will never sell, rent, or share your mobile number for third-party marketing. SMS is not fully secure; you accept this risk.
15.6 Policy Changes
Updates take effect immediately upon posting in these Terms.
Sample transactional message:
“Service Pros of America: Your technician is en route. Reply STOP to opt out.”
16 Contact Information
- Address: 3130 W Pembroke Rd #425, Hallandale Beach, FL 33009
- Phone (Preferred): (954) 658-9511
- Email:
- [email protected]
17 Licensing
Florida HVAC License # CAC1817184 • Fully Licensed & Insured
18 Entire Agreement & Acknowledgment
These Terms & Conditions, including all policies referenced herein, constitute the entire agreement between you and Service Pros of America Corp. By scheduling service, making a payment, or otherwise engaging with us, you acknowledge that you have read, understood, and agree to every provision above.