Terms and Conditions effective 12/12/2018
SERVICE PROS OF AMERICA Corp (Service Agreement)
Terms and Conditions Effective 12/12/18
If you access and use this Web site (the “Service Pros of America .com”), you accept and agree to be bound by and comply with these terms (the “Terms”). If
you do not accept the Terms, do not use the Site.
TERMS. You authorize Service Pros of America Co. to charge the indicated invoice amount; Customer execute this Agreement/Contract by making payments towards this Invoice/contract and by ordering any type of services, work, or any other products from Service Pros of America .com and or Service Pros of America Corp. The Customer has the authority to order this work and agree to pay for all services and parts rendered by Service Pros of America Corp. The Customer agree and gives the right and authority to Service Pros of America Corp and it’s employees to enter into the property to perform all work ordered.
Customer Responsibility for Services Rendered – Payment for Services
“At Service Pros of America, we take pride in delivering high-quality service and reliable solutions to our customers. We provide accurate estimates of charges for parts, materials, and labor associated with the service provided. Once a customer agrees on the estimate, we proceed with the repair or maintenance services.
We require prompt payment at the time of service provided, or as per agreed payment terms. Payment can be made by cash, cashes check, credit card, or any other agreed-upon methods. Checks returned for insufficient funds will incur a fee that will be the responsibility of the customer.
In some cases, we may require a deposit or partial payment from the customer to begin the work, especially in complex diagnostic cases, where substantial parts or heavier equipment will be required.
Service Pros of America provides itemized invoices for all services rendered to customers, showing the detailed breakdown of each cost element. We encourage our customers to check the items and ensure they have received the best value for money.
Any failed or late payments beyond the agreed-upon payment terms will incur additional fees, including attorney fees and any other associated costs.
Service Pros of America reserves the right to retain title to any unpaid goods or parts associated with the service
In cases of failed payments, we reserve the right to take legal action to recover any unpaid dues. The customer will be responsible for any attorney fees or other subsequent expenses associated with such legal actions.
By agreeing to our services, the customer acknowledges and agrees to this payment policy. Any deviations from this policy must be discussed and agreed upon before repair or maintenance work commences. Service Pros of America strives to build lasting relationships with our customers through fair and transparent financial practices.”
Overall, this policy aims to ensure that Service Pros of America customers are fairly charged for the services provided, while maintaining a transparent approach to billing. The policy lays out clear guidelines for payment terms and consequences for failing to meet these terms.
Service Pros of America to charge customers for recurring payments policy:
“At Service Pros of America, we understand the value of time and the importance of timely payments for our services. We offer the option of recurring payments to our customers to ensure a hassle-free and timely payment process.
Recurring payments are automatically processed on a regular schedule, and the customer’s account will be charged for the services and parts rendered as per the agreed arrangement during each billing cycle.
The customer must make sure that their billing information is up to date and accurate to avoid any complications with the billing process. Any changes to the billing information must be made within a reasonable period before the next billing cycle to avoid any delays in processing payments.
Once the customer has opted for recurring payments, they will receive a bill outlining the charges for the upcoming cycle. If, for any reason, the customer wishes to opt out of recurring payments, they must contact Service Pros of America at least five business days before the next billing cycle commences, and make alternative payment arrangements as necessary.
Service Pros of America reserves the right to charge late fees or interest on overdue payments, and may halt or suspend services if payments are not made as agreed upon. Any unauthorized chargebacks made by the customer or any bank fees associated with such chargebacks will be the responsibility of the customer.
By opting for recurring payments, the customer agrees to this policy and acknowledges that Service Pros of America will automatically process payments for the services rendered as per the agreed arrangement. We appreciate our customers’ trust and cooperation in helping us serve them better.”
This policy aims to assist customers in streamlining their payment processes while ensuring that Service Pros of America is compensated fairly and promptly for the services rendered. Here is a sample no discrimination policy for Service Pros of America to prevent customers from discriminating against company employees:
Appointment Set Schedule & Access to Property
Service Pros of America that requires customers to give access to the property at the set appointment time and outlines consequences if access is not provided:
“At Service Pros of America, we value our customers and strive to provide high-quality and efficient service. To ensure timely completion of service calls, we require that customers provide access to their property at the time of the scheduled appointment.
We understand that delays can happen, but we also recognize that our technicians operate on tight schedules. Therefore, if the customer is not present or access is not granted at the scheduled appointment time, our technician will wait for ten minutes. After ten minutes, if access is not granted, the appointment will be considered canceled, and the customer will be charged the full cost of the service call.
The customer can reschedule the appointment with a new service call at full cost. In case the customer can bring us access to the property within 10 minutes of the technician leaving, the customer may reschedule the appointment at no additional cost. However, if the customer fails to provide access for the second scheduled call, the full cost of the second service call will also be charged to the customer.
Our goal is to provide our customers with excellent service in a timely manner. By adhering to this policy, we are ensuring that our technicians can complete their schedules on time and minimize the delays for other customers.
By scheduling an appointment with Service Pros of America, the customer agrees to provide access to the property at the scheduled appointment time. If access is denied, and the technician is unable to complete the service call, the customer will be charged the full cost of the service call.”
Overall, this policy is designed to prevent delays in the completion of service calls and provide the customer with a clear understanding of the costs associated with service calls.
If for any reason, a customer needs to reschedule their appointment, we require that they call us at least 45 minutes before the appointment time. This provides us with enough time to adjust our schedules and ensure that we can accommodate the customer’s needs.
Service Pros of America regarding rescheduling appointments due to unforeseen circumstances, hardship to company operation, or acts of God:
“At Service Pros of America, we make every effort to honor scheduled appointments at the agreed-upon time. However, unforeseen circumstances, hardship to company operations, or acts of God may impact our ability to do so. In these instances, we reserve the right to reschedule appointments.
If Service Pros of America needs to reschedule an appointment, we will make every effort to inform the customer as soon as possible and provide a new appointment time. We understand that our customers’ time is valuable and will take every measure to ensure that appointments are rescheduled at a convenient time for the customer.
Any rescheduling made by Service Pros of America does not incur any additional charges to the customer. In case any advance payment was made and the service is not delivered due to company hardship, it will be refunded in full.
We take our commitment to our customers seriously and make every effort to accommodate any changes to scheduled appointments. We also believe that this policy allows us to provide a high level of service to our customers while maintaining our operational integrity.
By scheduling an appointment with Service Pros of America, the customer agrees to this policy and understands that unforeseen circumstances may result in the rescheduling of appointments. We appreciate our customers’ understanding and patience.”
Overall, this policy aims to protect both Service Pros of America and its customers by allowing a reasonable amount of flexibility in unforeseen or uncontrollable circumstances while ensuring that customer appointments are rescheduled promptly and conveniently.
No Refund Policy for Service Calls with 45-Minute Rescheduling Requirement”
“At Service Pros of America, we understand that unexpected situations can arise, and our customers’ time is valuable. We strive to be flexible and accommodating when scheduling appointments, and we will work with our customers to reschedule appointments.
If for any reason, a customer needs to reschedule their appointment, we require that they call us at least 45 minutes before the appointment time. This provides us with enough time to adjust our schedules and ensure that we can accommodate the customer’s needs.
We understand that medical emergencies may occur, and in such cases, we allow our customers to reschedule their appointment without penalty. However, documentation showing proof of the medical emergency may be required.
Any other rescheduling must be made at least 45 minutes before the appointment time, or the customer will be charged the full amount for the service call. We take this policy seriously, and any breach of this policy may result in termination of our business relationship with the customer.
By using our services and scheduling an appointment, the customer agrees to this no refund policy and understands that any cancellations or rescheduling made within 45 minutes of the scheduled appointment will result in full payment for the service call. We appreciate our customers’ understanding and cooperation.”
“No Refund Policy” for purchases bought for a customer job at Service Pros of America:
“At Service Pros of America, we understand the importance of delivering quality work on time and budget. To fulfill this promise, we may need to purchase materials, equipment, or other supplies to complete a customer’s requested service. Due to the nature of these purchases, we have a strict no refund policy in place.
Once we have purchased materials, equipment, or supplies for a customer job, refunds will not be issued for any reason. Service Pros of America makes these purchases in good faith and with the intention of using them exclusively for the customer’s requested service.
We will provide the customer with all receipts and documentation related to the purchase of the materials, equipment, or supplies. Additionally, Service Pros of America will retain ownership of these purchases until they are used or paid for in full by the customer.
In the event that a customer cancels or terminates a job after Service Pros of America has purchased materials, equipment, or supplies, the customer will be responsible for the full cost of these purchases.
We understand that there may be unforeseen circumstances that could affect the completion of a requested service. If such a situation occurs, Service Pros of America will apply the materials, equipment, or supplies to the next job requiring them, or as required to complete other work.
By requesting our services, customers agree to this “No Refund Policy” regarding materials, equipment, and supplies purchased by Service Pros of America for the fulfillment of the requested service. We appreciate our customers’ understanding and cooperation in this matter.”
Overall, this policy aims to ensure that Service Pros of America can deliver quality work on time and within budget by purchasing necessary materials, equipment, or supplies, and that customers understand that these purchases are non-refundable.
Warranty Policy for Service Pros of America for new installed parts and Coil cleaning, Filter, services
“At Service Pros of America, we are committed to providing our customers with high-quality services and reliable solutions. We offer a 30-day warranty on new parts installed by our technicians, provided the parts are free of defects and have been installed correctly. The warranty covers manufacturing defects, but not damage caused by misuse or negligence.
Please note that cleaning services and filter replacement services are not covered by our warranty policy. However, we do guarantee the quality of our work and strive to ensure that our cleaning and filter services meet or exceed industry standards.
For coil cleaning services, we offer a 30-day warranty only on the brazed joints of the coil. Any other damage or defects resulting from the cleaning process will not be covered under our warranty policy.
If any issues arise within the 30-day warranty period for new installed parts, our customers can contact us to schedule a service appointment. If the issue is related to the part itself or our workmanship, we will cover the cost of repair or replacement.
In cases where a part is replaced under warranty, we retain the right to inspect and test the failed part to determine if the failure was due to a manufacturing defect, misuse, or negligence. If the failure was due to misuse or negligence, the warranty will not apply.
We value our customers and aim to provide reliable and high-quality services at all times. Please contact us if you have any questions or concerns about our warranty policy.”
This policy aims to ensure that Service Pros of America provides guarantees for the quality of services provided while ensuring to maintain transparency and honesty with the customers.
Employee Safety Policy
keep pets away from employees and work area policy
“At Service Pros of America, we care about the safety and well-being of our employees and contractors. We value our customers and understand that pets are a part of many families. However, we ask our customers to keep their pets away from our employees and work area while we’re providing our services to them.
Pets can become agitated or aggressive, causing harm to our employees and contractors, or damage to our equipment and tools. To prevent such occurrences, we require customers to keep their pets in a separate room, outdoor enclosure, or with someone else while our employees and contractors are on their premises.
If our employees and contractors feel uncomfortable or endangered by the presence of a pet, we reserve the right to stop work and reschedule the appointment to a later date when the pet is not present. Any additional charges for rescheduling or returning to the premises due to a pet’s presence will be the responsibility of the customer.
By requesting the services of Service Pros of America, the customer agrees to this policy, and any deviations must be discussed and agreed upon before the work commences. We appreciate the cooperation of our customers in helping us maintain a safe and secure work environment for our employees and contractors.”
The policy aims to ensure the safety of Service Pros of America’s employees and contractors while also respecting the customers’ love for their pets.
Strict No Picture Taking Policy to Safeguard Employee and Contractor Privacy
At Service Pros of America, we take the privacy and security of our employees and contractors very seriously. In order to protect the confidential information of our business operations, we have a strict “no picture taking” policy in place.
Thank you for giving me more information. Here’s a sample policy to prevent customers from taking pictures of Service Pros of America employees or contractors without consent:
At Service Pros of America, we value the safety and privacy of our employees and contractors. We understand that technology has made it easier for people to take pictures and record videos, but we want to ensure that our employees and contractors have control over their images and identities.
Therefore, we prohibit customers from taking pictures or recording videos of our employees and contractors without their consent. This policy applies to all customers, visitors, or guests who enter our premises or interact with our employees and contractors during business activities.
If a customer requests to take a picture or record a video with our employees or contractors, the request will be politely declined, and they will be informed of our no picture taking policy. The only time that customers may take pictures or record videos inside Service Pros of America premises is when we have given permission.
Any breach of this policy by customers or guests will result in the immediate termination of our business relationship with them. We will also take legal action against them for invasion of privacy and breach of confidentiality as applicable.
All Service Pros of America employees and contractors will be trained on this policy, and we expect full cooperation from them. By implementing this policy, we hope to provide a safe and respectful workplace for our employees and contractors. We appreciate your cooperation in helping us maintain this standard.
Service Pros of America has implemented a strict “no picture taking” policy to protect the privacy and security of its employees and contractors. The policy prohibits the use of cameras or recording devices while on company premises or during company activities at the customer location, including taking pictures of other employees, contractors, clients, and clients’ property or any company documents, plans, or equipment.
“Service Pros of America’s No Discrimination Policy to Foster a Welcoming and Inclusive Workplace Culture”
“Service Pros of America is committed to providing a workplace free from discrimination, and we expect the same level of respect from our customers. We do not tolerate discrimination against any employee or contractor for any reason, including but not limited to race, color, religion, national origin, gender, sexual orientation, age, disability, or veteran status.
We take every complaint of discrimination seriously, and we will investigate any claims of discrimination made by our employees or contractors. We expect all of our customers to treat our employees and contractors with respect and courtesy, and to refrain from engaging in any behavior that could be considered discriminatory or harassing.
If a customer’s behavior is deemed discriminatory or harassing, we reserve the right to refuse service or terminate the business relationship. All incidents of discrimination should be reported to Service Pros of America’s management team immediately.
Our goal is to provide a safe and respectful workplace for all of our employees and contractors, and we appreciate our customers’ cooperation in ensuring that this standard is maintained. Thank you for your understanding and support.”
In summary, this policy aims to create a work environment free from discrimination and harassment for Service Pros of America employees and contractors by prohibiting any discriminatory behavior from customers. It also provides a procedure for reporting discrimination and assures employees that complaints will be taken seriously.
Securing the Company’s Tools and Equipment left on Customers Property:
“At Service Pros of America, we value the safety and security of our tools and equipment that our team uses to provide services to our customers. We require our customers to ensure the proper handling and safekeeping of any tools and equipment left on their property during or after the service.
We require that the customer ensures the tools and equipment provided by Service Pros of America are properly secured and not harmed. Any lost, stolen, or damaged tools and equipment will be the responsibility of the customer.
At the completion of our service, we will inspect the work area and ensure that all tools and equipment have been returned to the service truck. We will not leave any of our tools or equipment behind as it poses a liability to us and our employees.
If there is any theft or loss of our tools and equipment due to customer negligence, the customer will be responsible for their replacement. We will notify the customer of any lost tools and equipment and open a claim for replacement costs. The cost to secure or replace any missing items will be added to the final bill.
Service Pros of America implements this policy to ensure that our tools and equipment are safe and secure while providing quality service to our customers. By requesting our services, the customer agrees to our policy and acknowledges that any lost, stolen, or damaged items will result in additional charges to be paid by the customer.
We appreciate our customer’s compliance and understanding.”
Hold Harmless Clause
General Hold Harmless Clause for Service Pros of America
“The customer agrees to assume all risks and liabilities associated with the repair or maintenance services provided by Service Pros of America. Service Pros of America, its employees, agents, and contractors shall not be held responsible for any direct or indirect damages that may arise as a result of the repair or maintenance services, including damages to property or equipment.
The customer agrees to indemnify, defend, and hold harmless Service Pros of America, its employees, agents, and contractors against any and all claims, suits, actions, or proceedings brought against it or them resulting from injuries, losses, and damages of any kind, including consequential damages, arising out of or in connection with the performance of any repair or maintenance services.
This indemnification shall include, without limitation, any legal expenses, court costs, and attorney fees incurred by Service Pros of America in defending any such claims, suits, actions or proceedings. The customer further agrees to promptly notify Service Pros of America of any claims, suits, actions or proceedings arising out of or in connection with the repair or maintenance services provided by Service Pros of America.
By requesting the services of Service Pros of America, the customer agrees to this indemnification and hold harmless clause, and any deviations from this policy must be discussed and agreed upon before repair or maintenance work commences.”
This Hold Harmless Clause aims to protect Service Pros of America, its employees, agents, and contractors from any responsibility or liability for damages that may occur while performing repair or maintenance services.
No-Harm policy for Service Pros of America for duct cleaning services on flexible ducts found in residential homes:
“At Service Pros of America, we understand that the duct cleaning process may cause minor damages to flexible ducts found in residential homes. We strive to minimize the impact of the process on ducts, but due to the nature of the cleaning process, we cannot guarantee that there will be no damage to the ducts.
Therefore, we have implemented a no-harm policy to protect our company and it’s employees and shareholder. We will not be held responsible for any damages that occur during the duct cleaning process. However, we will take all necessary precautions to minimize potential damages and will provide a thorough explanation of the cleaning process to our customers.
We take pride in our work, and we guarantee that our technicians will take all necessary precautions to minimize potential damages. Our technicians are highly skilled and experienced, and we use state-of-the-art equipment to provide the best cleaning services for our customers.
By using our duct cleaning services, the customer agrees to this no-harm policy, and Service Pros of America will not be held responsible for any damages that occur during the cleaning process.”
Overall, this policy aims to protect Service Pros of America while providing customers with a transparent approach to the duct cleaning process. It emphasizes the importance of customer responsibility and helps to manage expectations regarding the potential risks involved during the cleaning process.
Parts removal policy
The Customer request any defective parts be removed and disposed of as a service to me. I understand that any parts removed will be discarded or recycled and cannot be returned to the customer.
ACCEPTANCE OF WORK PERFORMED
The customer accept the work was done as described, and if I disagree with the quality of the work I the customer agree to give Service Pros of America Corp a written notice about my concerns no later than 24 hours after completion of work, and i agree to give Service Pros of America Corp. unlimited tries to fix any concerns without requesting a refund for any paid service.
PRIVACY & SECURITY POLICY
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have
agreed to keep information secure and confidential) have access to this information. All emails and newsletters from
our sites allow you to opt out of further mailings.
Service Pros of America Corp will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our
visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request,
unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
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Contact Us : 954-658-9511
email: [email protected]
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