Last Updated: July 2, 2025
Introduction
Welcome to Service Pros of America (“we,” “us,” “our”). We are committed to protecting the privacy and security of our customers’ and website users’ (“you,” “your”) information. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services or interact with our website.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect several different types of information for various purposes to provide and improve our service to you.
a. Personal Identification Information: When you request our services, schedule an appointment, or contact us, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
- First and last name
- Email address
- Phone number
- Physical address (for service delivery)
- Billing information (credit card numbers, billing address)
b. Non-Personal Information: We may also collect information that does not personally identify you. This may include:
- Browser type and version
- The pages of our website that you visit
- The time and date of your visit
- The time spent on those pages
- Other anonymous statistical data
c. Information from Third Parties: We may receive information about you from third-party sources, such as marketing partners or public databases, and combine it with other information we have about you.
d. SMS and Text Messaging Information: If you choose to opt-in to our SMS/text messaging service, we will collect and store the phone number you provide. We may also retain the content of the messages we send you and that you send to us, as well as other data related to your SMS interactions with us. Consent is obtained when you agree to terms like the following:
By checking this box, I consent to receive transactional messages related to my account, orders, or services I have requested. These messages may include appointment reminders, order confirmations, and account notifications among others. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt-out.
2. How We Use Your Information
Service Pros of America uses the collected data for various purposes:
- To Provide and Maintain Our Service: To schedule and perform the services you request, process payments, and manage your account.
- To Communicate With You: To send you service confirmations, reminders, updates, invoices, and support messages. We may also contact you about your feedback on our services. If you have opted-in, this includes sending communications via SMS/text message.
- For Marketing and Promotions: To inform you about special offers, new services, and other news about our company that we think you might find interesting, where permitted by law. This may include sending promotional text messages if you have consented to receive them.
- To Improve Our Services: To understand how our users interact with our website and services, allowing us to improve user experience, develop new features, and analyze business performance.
- For Security and Fraud Prevention: To protect our company, our customers, and the public from fraudulent or illegal activity.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
- With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, SMS/text message delivery, and hosting services. These third parties are obligated to protect your information and are not authorized to use it for any other purpose.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your personal information may be transferred.
4. Data Security
The security of your data is important to us. We use commercially acceptable administrative, technical, and physical security measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
6. Your Rights and Choices
You have certain rights regarding the personal information we hold about you.
- Access and Update: You can review and update your personal information by contacting us directly.
- Opt-Out of Marketing Communications: You may opt-out of receiving promotional emails from us by following the unsubscribe link or instructions provided in any email we send.
- Opt-Out of SMS Communications: You can opt-out of receiving text messages from us at any time by replying “STOP” to any message you receive from us. For assistance, you can reply “HELP”.
- Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
7. Children’s Privacy
Our services are not intended for use by anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By Email: [email protected]
- By Phone: (954) 658-9511
- By Mail: 3130 West Pembroke Rd, Hallandale Beach, FL 33009
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